New Boots boss offers chance to change | Letter from Mark Koziol, Pharmacists’ Defence Association Union

Pharmacists join their vocation because they want nothing more than to be able to use clinical skills to make beneficial differences to the lives of patients. Boots employs 6,000 pharmacists and its pharmacies dominate high streets throughout the UK. However, following our patient safety surveys of Boots pharmacists, it is apparent that large numbers feel that they have been severely hampered in doing so. The business culture you have recently revealed, which makes use of relentless and unacceptable targeting of NHS funds through medicine use reviews, coupled with intolerable working conditions, is a scandal that has caused widespread concern and anger (How Boots went rogue, 13 April).

Related: Boots UK boss Simon Roberts quits

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